Most people would be surprised to learn that what a caller reports and what an emergency responder finds are often completely different. Dispatchers are the "Time Zero" responders who can correctly interpret a caller's report into a coherent, timely and effective response. Learn the ins and outs of these calls and how to best help an emergency dispatcher reach their goal of "right response, right location, right every time". Recorded on 02/12/2015. (#29287)