Combating 911 Dispatcher Burnout -- Goldman Stories: Elizabeth Linos

5/27/2021; 7 minutes

911 dispatchers have some of the most stressful jobs in the world. They are constantly helping people through the toughest moments of their lives. All that stress can lead to high levels of burnout and turnover. That is bad news not just for the dispatchers, but for everyone who needs their help, and city budgets. Researcher Elizabeth Linos at UC Berkeley's Goldman School of Public Policy has found a simple but effective way to address burnout among dispatchers by giving them a sense of community on the job. (#35616)

Like what you learn?

Donate to UCSD-TV to support informative & inspiring programming.

Links & Resources

More Programs With


Subscribe to receive email notifications about featured videos.
(c)2020 Regents of the University of California. All right reserved. Terms and Conditions of Use.